Refund Policy
Return and Refund Policy:
1. Acceptance of returns within 30 days: We welcome returns within 30 days of purchase. If it exceeds 30 days, we regret to inform you that we won't be able to provide a return.
2. Return conditions: To be eligible for a return, please ensure that the product is in unused, pristine condition with all original tags and packaging. The return must include all accessories, samples, or any other items originally included with the purchase.
3. Customer responsible for return shipping: The return shipping costs will be borne by the customer. Please ensure proper packaging and protection of the product to avoid any damage during the return process. We recommend using a trackable shipping method and retaining the shipping receipt as proof.
4. Refund processing: Once we receive and verify that the returned product meets the return conditions, we will initiate the refund process. Refunds will be processed within a reasonable time after receiving the return, typically within 7 business days, and will be refunded to the original payment channel.
5. No return processing fee: We do not charge any return processing fees. The refund amount will include the original purchase price of the product but will not include the original shipping fees or any other related charges such as customs or duties.
6. Refund method: The refund will be issued through the original payment method used during the purchase. If you made the payment with a credit card, the refund will be credited back to your credit card account. For other payment methods, we will coordinate with you to determine the appropriate refund method.
Please note:
- Certain products may not be eligible for returns, such as personal care items, food items, or customized products. Please refer to the product page or contact customer service to inquire about the specific return policy for a particular product.
- If the returned product does not meet the return conditions, we reserve the right to refuse the return or issue a partial refund.
- During the refund processing period, please ensure that your contact information is up to date to facilitate timely communication.
The above Return and Refund Policy is provided as an example, and actual policies may vary by merchant. It is recommended to read and understand the specific return and refund policy for the purchased items before making a purchase, and to follow the relevant procedures and contact the merchant when a return is needed.